Shipping & Delivery

At Plush & Penny, we aim to provide a clear and reliable delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been shipped, a confirmation email with tracking information will be sent.

Please note that processing times may vary during peak periods or due to unforeseen operational delays.

2. Shipping Rates & Free Shipping

Standard Shipping Fee: A flat rate of $5.99 applies to orders below the free shipping threshold
Free Shipping: Available on orders over $45.98 (after discounts, if applicable)

All shipping fees are clearly displayed at checkout before payment is completed.

3. Estimated Delivery Times

Delivery times vary depending on destination and logistics conditions:

United States: 7–12 business days
Canada / United Kingdom / Europe: 7–15 business days
Australia / New Zealand / Asia: 8–15 business days

Please note:

Delivery times are estimates only and are not guaranteed
Delays may occur due to customs processing, carrier operations, weather, or other external factors beyond our control

4. Order Tracking

Once your order is shipped, tracking information will be provided via email.

You can track your order through:

The tracking link included in your shipping confirmation
The carrier’s official tracking website

Please allow 24–48 hours for tracking updates to appear in the system.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees.

These charges, if applicable:

Are determined by the destination country
Are the responsibility of the customer

Plush & Penny does not collect or control these fees.

6. Damaged, Lost, or Delivered Packages

Damaged Items
If your item arrives damaged, please contact us within 72 hours of delivery and provide:

Your order number
Photos of the product and packaging

We will review your request and provide a resolution in accordance with this policy.

Lost Packages (In Transit)
If your order has not arrived within a reasonable timeframe, please contact us. We will assist in initiating an investigation with the carrier.

Delivered but Not Received
If tracking indicates “Delivered” but the package cannot be located:

Please check with neighbors or household members
Contact the shipping carrier to file a claim

Once a package is marked as delivered to the provided address, responsibility may transfer to the customer. However, we will assist by providing relevant shipping details where possible.