Terms of service

Terms of Service

OVERVIEW

This website and online store are operated by Plush & Penny (“we,” “us,” or “our”). We provide this website, including all information, tools, and services available from this site (collectively, the “Services”), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing or using any part of the Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, you may not access or use the Services.

SECTION 1 — ELIGIBILITY, ACCESS & ACCOUNT RESPONSIBILITIES

By using the Services, you confirm that:

  • You are at least the age of majority in your jurisdiction

  • Any information you provide is accurate, complete, and current

  • You are authorized to use the payment method provided

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

SECTION 2 — PRODUCTS & AVAILABILITY

We make reasonable efforts to ensure product descriptions and images are accurate. However:

  • Product appearance may vary depending on device display settings

  • Product descriptions are for general reference and may be updated without notice

We reserve the right to:

  • Limit quantities

  • Refuse or cancel orders

  • Discontinue products at any time

SECTION 3 — ORDERS, ACCEPTANCE & CANCELLATIONS

Placing an order constitutes an offer to purchase.

We reserve the right to accept or decline any order at our discretion, including but not limited to:

  • Suspected fraud or unauthorized activity

  • Pricing or system errors

  • Inventory limitations

Orders are considered accepted only after confirmation (such as shipment confirmation).

Once an order has been processed or shipped, changes or cancellations may not be possible.

SECTION 4 — PRICING, PAYMENTS & TAXES

  • Prices are subject to change without notice

  • Prices displayed at checkout are generally final at the time of purchase (subject to correction of errors)

You agree to provide valid payment information and authorize us to charge the applicable amount.

Additional charges such as shipping fees, taxes, or customs duties may apply depending on your location.

SECTION 5 — PAYMENT PROCESSING

Payments are processed through third-party payment providers.

We do not store full payment card details. Payment processing is handled securely by authorized providers in accordance with their policies.

SECTION 6 — SHIPPING, DELIVERY & RISK

Shipping and delivery timeframes are estimates and not guaranteed.

Delays may occur due to:

  • Carrier operations

  • Customs processing

  • Weather or external factors

You are responsible for providing accurate shipping information.

To the extent permitted by applicable law, risk of loss may transfer once the order is handed to the carrier.

Additional details are outlined in our Shipping & Delivery Policy.

SECTION 7 — INTELLECTUAL PROPERTY

All content on the Site, including text, images, graphics, logos, and designs, is owned by or licensed to Plush & Penny and protected by applicable laws.

You may not use, reproduce, or distribute any content without prior written permission.

SECTION 8 — THIRD-PARTY SERVICES & LINKS

The Services may include third-party tools or links.

We do not control or assume responsibility for third-party services, content, or policies. Your use of such services is at your own risk.

SECTION 9 — PRIVACY

Your use of the Services is also governed by our Privacy Policy, which explains how personal information is collected and used.

SECTION 10 — FEEDBACK & USER CONTENT

If you submit feedback, reviews, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use such content for lawful business purposes.

We reserve the right to remove content that violates applicable laws or these Terms.

SECTION 11 — ERRORS & CORRECTIONS

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if necessary.

SECTION 12 — PROHIBITED USE

You agree not to:

  • Violate any laws or regulations

  • Infringe intellectual property rights

  • Attempt unauthorized access to systems

  • Transmit harmful code or engage in fraudulent activity

We may restrict or terminate access for violations.

SECTION 13 — TERMINATION

We reserve the right to suspend or terminate access to the Services at our discretion if these Terms are violated.

SECTION 14 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and products are provided “as is” and “as available” without warranties of any kind.

SECTION 15 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Plush & Penny shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or other losses arising from the use of the Services.

SECTION 16 — INDEMNIFICATION

You agree to indemnify and hold harmless Plush & Penny and its affiliates from any claims arising from:

  • Your breach of these Terms

  • Your misuse of the Services

  • Your violation of applicable laws

SECTION 17 — GOVERNING LAW

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles.

SECTION 18 — CHANGES TO TERMS

We may update these Terms from time to time. Updated versions will be posted on this page and take effect upon publication.

SECTION 19 — CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

Brand Name: Plush & Penny
Legal Entity: Golden Ascent Ltd

Email: support@plushandpenny.com
Phone: +852 2796 7513

Business Address:
9 Mercury Street
Eastern District, Hong Kong